At The Craft Angels, we believe in a transparent return policy. Should you need to return or
exchange, we can assist you in the following ways.
What is your Return Policy?
At The Craft Angels we process only exchanges/replacements and no direct refunds. Permitting
the availability of inventory, exchanges can be processed up to 15 days from the date of
purchase. If you wish to return or exchange an item for any reason, please login to your
account and head over to the Orders section and request a return or exchange. The returned
product should be in its original packaging and condition.
How do you Return?
Self-ship : you will have to self-ship the product(s) back to us, to reach our Returns Department.
For all self-shipped returns, you will be reimbursed INR 50 towards your shipping costs as store
credit which can be used for future purchase on our website.
For more details email us : firstname.lastname@example.org
What is the Returns Procedure?
Login to My Account, head over to the Orders Section, you will see a “Return” Button beside
all eligible orders.
Once your returns request is approved, we will send you an email authorizing a return. Please print a copy of the email and attach it to the return shipment. We must receive the package within 10 days of us sending the authorizing email. You are required to kindly facilitate the handover from your delivery address within 48 hours of receipt of the authorization email and reverse pickup email.
After receiving the package and inspection, once approved as an eligible return by our Quality Assurance Team,we will ensure that we replace the product. If the product is not available, we will issue a store credit in the appropriate amount.Your returns issue will be closed within 10 days of our receiving the return package from you.
What is your refund policy?
For all orders, an online store credit with The Craft Angels is provided. Shipping charges and Government taxes are not eligible for a refund or store credit.